Orders & Delivery

Delivery

Christmas 2024 Delivery Information:

To ensure a delivery before Christmas Day 2024, please note that your order will need to be submitted to our website by midday on the 19th December. For any orders placed after this time, we cannot ensure that they will be fulfilled in time for a Christmas delivery. Couriers are not collecting from our warehouse after the 20th December, so any orders placed after midday on December 19th may not be delivered until the New Year. All of our teams will be back to work as usual from 2nd January 2025.

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General delivery information:

Cocochoco Ireland dispatches all orders on business days (Monday to Friday) only. All orders are dispatched within 1 buisness day.

Cocochoco Ireland is currently dispatching with DPD Ireland. Delivery usually takes 1 business day in the Republic of Ireland and Northern Ireland. Delivery to the UK normally takes 2-3 business days. Please note any UK orders may face customs/import fees, so we recommend purchasing on our UK site www.cocochocoprofessional.co.uk if you are based in the UK.

Please note Cocochoco Ireland has no control over delivery times and during busy seasonal periods delivery may take longer.

After your order is packed, we will provide a tracking number via email.

All parcels can be traced on https://dpd.ie/tracking

We provide DPD Ireland with the delivery address, phone number and email address supplied by you in the ‘shipping address’ section when ordering.

We do not provide them with directions to a property; in order to provide DPD with the most accurate address details, please provide your Eircode.

If there is any issue with delivery or if they require further directions they will contact you directly on the contact number that you provided.

If there is any problems with delivery or further inquiries about the order you can contact DPD Customer Service:

Ireland: 09064 20500

UK: 0121 275 0500

When your order is due for delivery, you will receive an email and text message from DPD Ireland with one hour delivery window, and link to the page where you can change your delivery option.

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Information for non-EU countries:

We are The Official Irish Distributor and all orders made on this website will be posted from Ireland.

The Importer (i.e. the customer) is obliged to cover the cost of Clearance, Charges, Taxes, and Duties.

Cost of Delivery

Rest of the World:

Contact us for postage prices

Data protection

Because of new restrictions in Data Protection we are not allowed to make any phone calls in the name of our clients. Therefore, if you have any issues with the courier service you will need to contact them directly. 

Cocochoco Returns 

Because of the nature of our products and health and safety reasons we CANNOT accept returns on open cosmetics. Please make sure you check our products before purchase online.

The product qualifies for a money refund only when it arrives back to us intact, the seals cannot be broken and product needs to be in original packaging. Should you wish to return the products, you have 14 days from the date of purchase.

If you wish to exchange your item, you will need to cover the cost of shipping a new item (€4.90), as well as the costs of returning the item to us.

Corioliss Returns & Exchange

In accordance with the EU Directive 2011/83/EU on consumer rights, customers have the right to return or exchange a product within 14 calendar days of receipt. If a customer wants to exercise this right, they must inform us of their decision and return the product to us in its original, unused condition, along with the original invoice and product warranty document. Upon receipt of the returned product, we will exchange it or issue a refund for the full purchase price to the customer within 14 days.

If the product is found to be defective or damaged, we will replace it with an identical or similar product at no additional cost to the customer. 

Please note that for hygiene reasons, returns of certain products may not be accepted. Additionally, if the product is damaged during transportation, please contact us immediately and provide the order number along with a description of the issue. 

In the case of a return or exchange for any other reason, the customer will be responsible for the cost of return shipping. Products being returned must include the warranty document that came with the item, along with proof of purchase. Without these documents, we will not be able to initiate the exchange/refund process. To initiate a return or exchange, please contact us and provide the order number. By making a purchase, the customer agrees to the terms outlined in this return policy.

Corioliss Warranty

The warranty of any of the products distributed by Cocochoco, on behalf of Corioliss, may be voided by any of the following circumstances:

–Important information: The warranty document will be inside the booklet that comes with your product. Please keep this document, as this will be the only way we can assist you with any returns or exchanges. 

– Incorrect use, handling, or maintenance by the customer of the product.

– Incorrect repair, modification, or extension by the customer of a product.

– Deterioration, removal or concealment, by the customer, of the manufacturer’s identification label. In other words, any damaged material without packaging or with obvious signs of improper handling will not be accepted.

– Damage caused by accidental breakage

Any loss or damaged in return transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a reference.

Damage & Other Issues

After parcel is delivered if there is any issues with your order it must be raised with Cocochoco Ireland within 5 days of receiving your order.

Please check the package before signing collection receipt. In case of damage to the parcel, the damage report must be prepared and signed immediately together with the courier. This is very important because the written document is the basis for the complaint.

In cases of damage, we will require photographic evidence of the damage in order to process a claim. You will need to email us pictures of the damaged items and the packaging it came in. We can only raise an investigation with DPD when we have these pieces of evidence.

In cases of missing or damaged deliveries, we must complete a full investigation with our courier service before sending new items or issuing refunds.