Irish orders and delivery
Orders & delivery.
How your Cocochoco Professional Ireland order is prepared, delivered and supported.
Delivery at a glance
Ireland
Orders fulfilled through our Irish distribution operation.
DPD
Delivery option available for Irish orders.
€150
Free DPD delivery threshold for eligible Irish orders.
Delivery choices and dispatch
Orders placed on this Irish website are fulfilled through our Irish distribution operation. Available shipping methods, charges and any free-delivery eligibility are calculated and shown at checkout for your address.
DPD shipping is configured for Ireland. Free DPD shipping is available on eligible Irish orders from €150; the checkout is the final confirmation of the delivery option and total for your basket.
Orders are fulfilled on working days only – no orders are packed/shipped on weekends or bank holidays.
Dispatch and delivery estimates can vary with stock availability, destination, bank holidays and courier conditions. Orders are typically delivered within 1-3 working days from the day of dispatch.
Tracking and delivery changes
Keep your order confirmation for the order number and delivery address. Tracking details are supplied when the parcel leaves the fulfilment centre, so please follow the courier’s updates for the latest delivery information.
If you need to change (or cancel) an order, contact us as soon as possible at info@cocochoco.ie. We cannot guarantee any changes after packing or dispatch. After dispatch, you may contact the courier directly, quoting your tracking number, to update parcel information.
Returns and exchanges
If you would like to return or exchange an item, contact the Irish team at info@cocochoco.ie. Include your order number, the item, and the reason for the request so we can provide the correct return instructions.
We accept returns within 14 days from the date of purchase. For health and safety reasons we cannot accept returns on any open or unsealed cosmetics. The product qualifies for a refund/exchange only when it arrives back to us with all holographic or plastic seals intact.
Return shipping is at the customer’s expense, please ensure to receive a tracking number for your return. If you’d like to exchange an item, any price differences and additional shipping costs will apply.
Any applicable consumer rights remain unaffected.
Damaged, incomplete or missing orders
If an item arrives damaged or is missing, contact us promptly (within 5 days) with your order number and clear photographs of the parcel, packaging and affected item. Please keep the packaging while the delivery is investigated.
Support
For questions about an order, contact info@cocochoco.ie and quote your order number.